Network Solutions and Customer Service
April 22nd, 2008One of the oldest registrars also happens to have the most incompetent customer service reps. Not that they are not friendly or polite, but their lack of understanding in regards to their own products is frightening. I cringe whenever I need to speak to someone there as I always have to explain how things work. Last time it was related to whois information and this time related to a certified offer. I actually like Network Solution’s control panel (most of it) but there service is absolutely below par and I hope they consider doing a complete revamp of their training programs. Clearly their reps only understand the very basics.
You may ask why I do business with this registrar at all. Well, quite frankly there are several reasons. First, NameJet has most of their names with NSI or Enom - so Im stuck between the two. Second, most of the best domains in the world are registered through Network Solutions (because they are the oldest).
Justin
Interesting post there Justin - Good Luck with Network Solutions - You will need it.
Comment by damir — April 22, 2008 @ 9:12 pm
This one brings a little smile to my face - as I used to work at NetSol - although I didn’t work in domains. I know what you mean though…a lot of those reps were just regular old customer service reps that didn’t have clue…
Good post!
Comment by Ryan — May 1, 2008 @ 1:29 pm
Ryan,
Thats ironic as I used to work for Godaddy.
Justin
Comment by admin — May 1, 2008 @ 3:30 pm